Leadership
Competency development |
To
ensure that business
is led by effective
leaders as managers |
| Strategic
Planning |
Business
Strategy is a dynamic
entity – needs periodic
updating |
| The
Balanced Scorecard |
An
effective tool to
measure performance
in four key areas
; Finance/ Customer/
Process/ Learning |
| Customer
Relationship Management
(CRM) |
A
tool to monitor
the level of customer
satisfaction and
expectations |
Total
Quality Management
(TQM)
|
An
approach which requires
continuous improvement
in all key areas |
Cycle-Time
Reduction
|
A
modern tool to reduce
working capital,
improve cashflow
and enhance customer
satisfaction |
| Employee
Motivation Survey
(EMS) |
A
tool to measure
the level of employee’s
understanding of
the business and
its leaders |
Supply
Chain Management
|
A
modern tool to ensure
fast turnaround
of raw materials
into saleable goods
as per customer
request |
Activity
Based Costing/ Management
(ABC)/ (ABM)
|
A
modern tool which
measures ALL activities
on a common cost
denominator |
Economic
Value Added (EVA)
|
A
financial tool which
measures value generated
in the business
to shareholders |
| Process
Improvement |
These
tools improve the
Key processes by
focusing on key
activities |
Benchmarking
|
To
compare a given
business process
with the “best in
the industry” and
to learn how to
improve the process |
Cash
Conversion Cycle
|
A
tool to measure
how long it takes
to realize cash
in business |
| Supplier
Partnership |
A
tool to enable supply
of all critical
inputs, including
newly designed parts,
at minimum cost
and at the earliest |