INTRODUCTION TO THE VALUE CHAIN APPROACH

Value chain approach to measuring competitiveness; dealing with non-value added costs and eliminating them to improve productivity.

This one-day seminar will be useful for organizations, which are willing to have an analytical look into their own operations and are prepared to take corrective actions based on the findings from such a study.

• Definition of value and costs.
  
• Definition of value addition, value chain.
  
• "leakages" - in value chain.
  
• How to measure effect of "leakages", setting up corrective action plans.
  
• Measuring cost of non-quality - descriptive and quantitative approach.
  
• Driving up the value chain and gaining customer confidence and recognition leading to possessing customer loyalty.